Tenancy complaints, appeals and feedback
Your voice matters, we want to hear from you
If you’re not happy with the services provided by Mission Australia Housing or one of our staff members, please let us know.
All complaints are reviewed, and if contact details are provided, we’ll respond within 28 days. If you'd like to make an anonymous complaint please refer to our whistleblower policy.
You can submit a complaint by:
Learn more about your options
Making an appeal
If you believe a decision made by us about your tenancy or application was wrong or unfair, you have the right to appeal or question it.
The appeal will be reviewed and we will get back to you within 28 days. For more details on our appeals process please call 1800 269 672.
If you are unhappy with the outcome of the internal appeal, we will provide you with information and contact details of other agencies that may be able to offer advice.
You can ask to review the appeal by emailing us, writing a letter to us, phoning or by completing our online form.
We also like to hear when we’re doing something right, it helps us improve our services across all areas we work in.
Please let us know if you have any suggestions by sending us an email, giving us a call, or completing our online form and selecting ‘General feedback’ when prompted.
Yes, you can make a complaint without giving your name or contact details. To do this, follow the steps in our Whistleblower policy.
Please note: If you choose to stay anonymous, we won’t be able to contact you or give you updates about your complaint.
Your privacy
Mission Australia cares about protecting your privacy and is required by law to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). We take our privacy obligations seriously and our Privacy Policy outlines our privacy practices.
The Office of the Australian Information Commissioner (OAIC) is an independent national regulator for privacy and freedom of information. The OAIC promotes and upholds your rights to access government-held information and have your personal information protected.
Phone: 1300 363 992
Web: www.oaic.gov.au
If you would like to make a request to access your personal information, you can download it here.