I need help with my home or tenancy

As a tenant, you have legal rights and responsibilities and we’re here to help you understand them. Before you move in, you’ll be asked to sign a tenancy agreement (lease). This sets out important details, including:

• Your name and property address
• Start and end dates of the tenancy
• Who will be living with you
• Rent amount and how it’s paid
• Bond amount (if required)
• Utility charges (if required)
• Your rights and responsibilities
• Property use and care expectations
• Any special terms (e.g. pet agreements)

We’ll walk you through the agreement before you sign and answer any questions you may have.

We’re here to help if something in your home needs fixing. You can:

• Request a repair online
• Call our 24/7 repairs hotline: 1800 269 672 (NSW, TAS, QLD, NT)
• Email: housingenquiries@missionaustralia.com.au

We are committed to providing tenants with a safe, secure, and well-maintained home. This includes ensuring the property meets health and safety standards, completing repairs in a timely manner, and maintaining essential services.

We also take responsibility for compliance with relevant housing regulations.

Learn more in our Repairs and maintenance fact sheet.

As a tenant, you're expected to take reasonable care of your home and help maintain it in good condition. This includes keeping the property clean, reporting issues promptly, and avoiding damage caused by neglect or misuse.

Learn more in our Repairs and maintenance fact sheet.

Fires or life-threatening emergencies
Call Triple Zero (000) immediately.

Floods, storms, or other non-life-threatening emergencies
Contact the State Emergency Service (SES) on 132 500

Urgent repairs
For urgent repairs, call our 24/7 hotline: 1800 269 672 (NSW, TAS, QLD, NT)

You can pay rent by:

• Centrepay
• Direct deposit 
• EFTPOS (where available)

See the Rent payments fact sheet for more info.

If you're finding it hard to keep up with rent:

• Let us know early — we may be able to help
• We can refer you to support services
• We’ll work with you to avoid falling behind

See the Rent arrears fact sheet for more tips.

We check income details regularly to make sure your rent is fair and up to date.

Learn more about rent reviews and income updates

Thinking about moving out? We’ll guide you through what to do, from giving notice to your final inspection and bond. 

Find out how to end your tenancy

You can share feedback, make a complaint or raise concerns about your experience with Mission Australia Housing. This might include:

• A service provided (or not provided)
• A decision we’ve made
• The conduct of staff or contractors
• Issues with maintenance or tenancy management

Give feedback or make a complaint